HOLIDAYS -CHRISTMAS & NEW YEARS
please note we do not offer express shipping between the 22nd of December - 3rd of January. This resume after the Holiday Break
DOMESTIC | (5-8 Business Days* weekend or public holidays are not included)
All domestic orders are shipped first class via USPS with delivery confirmation tracking.
EXPRESS (1-3 Business Days*)
Please note: Orders do not ship out the same day they are placed. Please allow 1-4 business days for processing. *Orders are not processed on weekends*
INTERNATIONAL | (7-21 Business Days*)
DHL Worldwide Express (recommended!, tracking is guaranteed)
USPS First Class (tracking is limited)
*estimated time frame for all services, actual shipping times calculated by selection at checkout
DUITES AND TAXES
Import duties and taxes are not included in purchase price or shipping rate. Customers are responsible for any customs and duties fees that may be incurred.
All sales are final. Exchanges and credits are accepted only* on full priced items/orders up to 7 days after item is received.
Sale items or promotion are all final- no exchanges or credits.
Customers may contact firstname.lastname@example.org Item(s) must be sent back unworn and in original packaging with original packing slip. Items sent without original packaging will be subject to a restocking fee. In the event of an exchange/credit, the customer is responsible for all shipping costs involved in the returning of the item(s). Original or additional shipping costs paid by customer will not be refunded. Duties for items paid on international shipments are non-refundable. Exchanges and credits are processed when packages have arrived to Éclatant, please allow for 5-7 days upon receipt of package for your Exchange to be completed.
We are not responsible for lost or stolen packages. Items marked undelivered due to an incorrect or an incomplete shipping address will be reissued if and when they are received back at Éclatant US and will incur a restocking fee.